RETURN & EXCHANGE POLICY

Our return & exchange policy is designed to ensure that you can shop with confidence. We want you to be completely satisfied with your purchase, and our policy reflects that commitment.

Should you need further assistance or have any questions about our return & exchange policy, please don't hesitate to contact us. We're here to help!

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We at Black Type Co. pride ourselves on our quality products. Word of mouth driven by customer satisfaction is our absolute priority.

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Upon receipt of your order, given the customised nature of our products, we will work with you to confirm all design details before pulling the trigger. Up until this point we offer a full refund or exchange for your peace of mind.

 

Following this point, we are unable to offer a refund for any change of mind, however should you have any concerns over the quality of the end product once received, you will then have 10 business days to contact us to work through a resolution.

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Should any products need to be returned for any reason, all should be returned in new condition in their original packaging. 

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Faulty products or wrong item received?

We take care in the quality of all our products, and include Quality Assurance to ensure the appropriate standards are met prior to shipping. If there are any issues with the products once received, please contact us immediately for a quick resolution. 

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If you have any queries please contact us directly via email at info@blacktype.co.

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